eztips lets viewers send voluntary tips to streamers. This page explains what that means for refunds and cancellations. It forms part of our Terms of Service.
01Tips are voluntary and final
A tip is a voluntary contribution from you to a streamer. It is not a purchase of goods or services, and nothing is owed to you in return. Once a payment succeeds, the tip is final and non-refundable. Before paying, the tip page asks you to confirm that you understand this.
Tips are not donations to a charity and are not tax-deductible. You must be 18 or older to tip, or have the permission of a parent or guardian who accepts this policy on your behalf. Only use payment methods you are authorised to use.
02No cancellations after payment
You can change or abandon a tip at any point before the payment succeeds. After the payment succeeds, it cannot be cancelled, reversed or transferred to another streamer. Please check the amount and the streamer's name before you pay.
03The only exceptions
We may refund a tip, at our sole discretion, only when:
- A platform error charged you twice for the same tip, or charged an amount different from what you entered.
- The payment was not authorised by you (for example a stolen card or compromised UPI account). Report it to your bank immediately as well as to us — under the Reserve Bank of India's framework on unauthorised electronic transactions, your protection is strongest when you notify your bank within 3 working days. We cooperate fully with the bank and Razorpay, and refund once the transaction is confirmed as unauthorised.
Changing your mind, a typo in the amount, not liking the streamer's content, the streamer not reading your message on stream, or a dispute with the streamer are not grounds for a refund.
04Failed or pending payments
If your bank or UPI app shows money debited but eztips shows the payment as failed or pending, the amount is normally returned by your bank or Razorpay automatically within 5–7 working days. If it is not, contact us with the date, amount and the UPI/transaction reference and we will trace it with Razorpay.
05Chargebacks
Please contact us before raising a chargeback with your bank. For every tip we keep the time you confirmed it was voluntary and final, the IP address and the device used, and the Razorpay payment record. Chargebacks on confirmed voluntary tips are contested with these records, and payment methods or addresses used for abusive chargebacks or suspected fraud may be blocked from tipping.
06How approved refunds are paid
Approved refunds are returned to the original payment method through Razorpay and usually arrive within 5–7 working days, depending on your bank. The streamer's balance is adjusted accordingly.
07Your rights and governing law
This policy is governed by the laws of India and is subject to the dispute-resolution terms in our Terms of Service. Nothing in it limits any right you have under the Consumer Protection Act, 2019, the Reserve Bank of India's regulations, or any other law that cannot be excluded by agreement. Payments are processed by Razorpay, an RBI-authorised payment aggregator; eztips does not see or store your card or UPI credentials.
08Contact
For a refund request under the exceptions above, email support@eztips.live within 7 days of the transaction with the streamer's name, the amount, the date and your payment reference.